Customer Service

Can't Change Size
Dear [BUYER_NAME], Unfortunately, your order has already shipped out, so we are unable to cancel it. If you wish to exchanger your order for a different...
Wed, 16 Dec, 2020 at 2:28 PM
Stuck in transit (refund)
Dear [BUYER_NAME], Sorry to hear that you have not received your order! According to the last scanned tracking information on your order: "Your...
Mon, 21 Dec, 2020 at 10:31 AM
Delivery Status Update
Hello [BUYER_NAME],  Yes, your order is expected to arrive by ESTIMATED DATE, TIME . Please refer to #[SHIPPING_TRACKING_NUMBER] to regularly check the...
Fri, 18 Dec, 2020 at 3:01 PM
FBA Not Received
Dear [BUYER_NAME], Sorry to hear that you have not received your order! Please understand that we did not ship your order and the inventory was actu...
Sat, 19 Dec, 2020 at 8:24 PM
Fraud Order
Hello <SHOPPER>, Thank you for your recent order with <MERCHANT>. We’re emailing to inform you that we are unable to fulfill that order, and yo...
Fri, 18 Jun, 2021 at 9:09 AM
USPS Processing Delay
Hi , My sincerest apologies for the delay! Unfortunately many USPS orders have been displaying this delayed status due to the high volume holiday se...
Mon, 25 Oct, 2021 at 3:25 PM
Where's my package
Hi , According to USPS tracking # , your order is .  Orders typically take 3-5 business days to arrive.  Regards, Cynthia  imagikids Customer Serv...
Thu, 24 Jun, 2021 at 11:05 AM