Dear [BUYER_NAME],
Sorry to hear that you have not received your order!
According to the last scanned tracking information on your order: "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." via USPS (tracking #[SHIPPING_TRACKING_NUMBER]).
Unfortunately, it appears that USPS is overloaded with packages this year and many are late :-(
This is posted on their website:
"USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19."
We have issued you a full refund for your order.
Regards,
NAME
imagikids Customer Service