Dear [BUYER_NAME],
Sorry to hear that you have not received your order!
Please understand that we did not ship your order and the inventory was actually shipped from Amazon's fulfillment center, so this is unfortunately not an issue I am able to resolve personally. Please contact Amazon's customer service number as they are better able to assist with this issue.
You may contact Amazon.com Customer Service by phone or email through the Contact Us link found on any Amazon.com Help page: http://www.amazon.com/contact-us/
Below are the customer service phone numbers:
U.S. and Canada: 1-866-216-1072
International: 1-206-266-2992
They are available 24 hours a day, 7 days a week.
Regards,
NAME
imagikids Customer Service