Hello <SHOPPER>,
Thank you for your recent order with <MERCHANT>. We’re emailing to inform you that we are unable to fulfill that order, and your credit card has not been charged. We take security very seriously, and a major part of that is ensuring that orders are placed by the legitimate cardholder. This keeps our customers, other credit card holders and <MERCHANT> safe. Unfortunately, we were unable to verify this purchase, and it was declined out of caution. This is not a reflection on you as a shopper, and we apologize for the inconvenience.
We understand that you have a number of options when making a purchase, and we’re sorry for this frustration. We invite you to revisit <MERCHANT> and place your order again using details – such as phone number, email and billing address – that match the cardholder’s information. We will then re-evaluate it for fulfillment.
Thanks for shopping at <MERCHANT>.