Dear {{ticket.requester.firstname}},
Sorry to hear that you received you order late!
Unfortunately, it appears that USPS is overloaded with packages this year and many are late or not being delivered at all :-(
This is posted on their website:
"USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19."
Please let me know how we can make this right.
Regards,
{{ticket.agent.name}}
imagikids Customer Service