Dear [BUYER_NAME],
Please place a separate order for the item you wish to receive in exchange, and return the original order for a refund. All returns requested through Amazon are issued a prepaid return label.
To request a return, navigate to the returns center and proceed with the on-screen instructions to return your item:
https://www.amazon.com/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1
If you are not provided a prepaid label, please let us know and we will provide you with one.
Regards,
NAME
imagikids Customer Service