Dear [BUYER_NAME],
I'm sorry to hear that there was an issue with your order! Attached is your prepaid return label to send back your order. As soon as your return is received by our warehouse, you will be issued a refund to your original form of payment. If you do not receive a refund 7 days after shipping back your return, please contact us and we will make sure to issue a full refund.
Regards,
Ricky
imagikids Customer Service