Dear [BUYER_NAME],
Sorry to hear that you have not received your order!
According to the last scanned tracking information on your order: "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. " via USPS (tracking #[SHIPPING_TRACKING_NUMBER]).
Unfortunately, it appears that your package is stuck in transit.
Please let me know if you would like us to reship with a different carrier or if you prefer a refund.
Regards,
NAME
imagikids Customer Service