Dear [BUYER_NAME],
Sorry to hear that you have not received your order!
Unfortunately, USPS has been experiencing some delays lately. According to the last scanned tracking information on your order: "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.." via USPS (tracking [SHIPPING_TRACKING_NUMBER]). Please use this tracking number to continue tracking your item. Please do not hesitate to contact us if your item does not arrive within 2-3 business days and we will reship your order or provide a full refund. My sincerest apologies for this delay. Thank you and stay safe.
Regards,
NAME
imagikids Customer Service