Dear [BUYER_NAME],
Sorry to hear that you have not received your order!
According to the USPS tracking #[SHIPPING_TRACKING_NUMBER] on your order: ""
Sometimes customers expect packages to their door when it is actually delivered to their mailbox. Please confirm that your package is not delivered and we can try to reship your order.
Please also confirm that the address on your order and shipping label is correct:
ADDRESS
Regards,
NAME
imagikids Customer Service