If product is defective/not true to size and no qty in Moon:

  • Send 4-5 samples to Josephine to inspect; If she finds defect, create removal order
  • Address 
    Josephine Berardi
    34 W 33rd St
    Floor 2
    New York, NY 10001



Josephine Email template:


[CC: resses@imagikids.com; vroach@imagikids.com; jrb@bentex.com; ndweck@bentex.com; jrentowitz@imagikids.com]

(Only CC Justin when product is available in Moonachie)


Hello Josephine,

 

Customers complaining that  SKU, produced by FACTORY, is ISSUE. Complaints below:

 

COMPLAINTS

 

 I will ask Moonachie to send 3 pieces to the NYC office and send tracking as soon as it is available.

 

 Please let us know what you find.



***IF ONLY IN FBA: I will send 5 pieces to the NYC office and try to send tracking as soon as it is available.