| STRANDED REASON | EXPLANATION | SOLUTION |
| Create a new listing | There is no listing associated with the product | Click Create a new listing: - Quantity: 0 - I will ship this item myself - Convert SKU to FBA (convert only) - Confirm added to inventory under parent *If error occurs while attempting above, add product through Add a Product tool. Alternatively, follow the "ASIN Mismatch" instructions in this Wiki |
| Deleted Listing | ASIN does not exist in Manage Inventory | A. ASIN does not exist in Manage Inventory: Relist (see solution here for "Create a new listing") B. SKU does exist in Manage Inventory: Check to see if ASIN in Stranded Inventory matches with MI. If not, delete the offer in MI and click "create a new listing" in SI (see above). *If error occurs while attempting above, follow the "ASIN Mismatch" instructions in this Wiki |
| Listing Error | Listing Error | A. 1 unit available - create removal order B. 2+ units available - contact Seller Support for help |
| Potential Trademark Misuse | Trademarked terms in our listing | Wiki |
| Blocked Listing | High NCX rate | Wiki |
| Inventory under review | This inventory is under customer service review | A. 1 unit available - create removal order B. 2+ units available - contact Seller Support for help |
| Pricing Error | Price is not in between floor and ceiling OR price is higher than price on another site | Wiki |
| Merchant Fulfilled | SKU is currently FBM but has inventory in FBA | A. Convert to FBA in MI B. If it reappears in SI after 15-30 minutes, go to SellerCloud -> search SKU -> Toolbox -> Amazon Properties -> Select "Change Fulfilled by" -> Select "Save and Update Amazon" to update on both SC and Amazon -> Convert to FBA in MI |
| C |