5461You may not create new ASINs for this brand.
6024You are not authorized to list products under this brand.
8040You may not create new variation relationships for this Brand.
8566Associative error; disregard.
8572You are using UPCs that do not match the products you are trying to list.


CASE 1: We have not been approved to sell under the brand yet

Error Codes: 5461, 6024, 8040


SOLUTION: Apply for brand approval


OPTION A (EMAIL):


Step 1: Send message in Case Manager (browse for your issue in the menu):

  • Subject: [US / UK] - Brand Approval Request for ([BRAND]) [5461]
  • Body: Approve Seller [ID] for brand ([BRAND])

Step 2: Send follow-up message below:


PROOF:


Seller ID: AZQBWXI5F2WWA [IMK] / A7SP1VR9YWSFA [ETH] / A3PUAIQ7UTWPDT [ASG] / A14F20F56BIOLC [IMK UK]
Marketplace ID: ATVPDKIKX0DER [US] / A1F83G8C2ARO7P [UK]
1. Product Title:
2. Brand:
3. Manufacturer:
4. Description:
5. Category [Feed Product Type]:
6. UPC:
7. *ATTACHED* Front and back images of the product with UPC & Brand Name, unpackaged and unfolded.
8. SKU:
9. *ATTACHED* GS1 Certificate
10. *ATTACHED* Batch ID [#] (time-stamped screenshot attached) / Error Code 5461
11. *ATTACHED* Merchandise License Agreement between the licensor, [LICENSOR], and manufacturer, [MANUFACTURER], proving that Bentex Group, Inc. is authorized to sell [BRAND] products. Note that [SELLER] is an authorized sub-licensee of Bentex Group, Inc. Refer to:

    (a) Page [#], which lists [SELLER] as an authorized sub-licensee of Bentex Group, Inc.

    (b) Page [#], § [#], which includes Amazon in the Channels of Distribution.

    (c) Page [#], which lists "[BRAND]" as one of the trademarks [owned by {LICENSOR}] that [SELLER] has the rights to.


[Note: Due to the 10mb file size limit, I will be sending the remaining attachments in follow-up messages].


As I have provided proof, please approve the brand "[BRAND]" for [Seller 20546805715 {IMK} / Seller "43470890002 {ASG].


Thanks,
[NAME]


CC:jmbenun@bentex.com,stawil@imagikids.com,sbenun@bentex.com,brishty@imagikids.com,resses@imagikids.com,vroach@imagikids.com


OPTION B (PHONE):

Tip: Recommended for Protected Brands


Step 1: Call via Case Manager and attach message:


  • Subject: [US / UK] - Brand Approval Request for ([BRAND]) [5461]
  • Body: Please approve [Seller 20546805715 {IMK} / Seller A7SP1VR9YWSFA {ETH} / Seller 43470890002 {ASG}] for the brand '[NAME]'. I am receiving error code 5461 as per Batch ID [#]. Please send me a detailed list of proof as required by the Internal Team and I will provide.


Step 2: Ask rep to follow instructions posted in case. After the rep sends the list, send the below message, attaching all relevant information.


OPTION C (ADD A PRODUCT):


1. Inventory > Add a Product
2. Search for a random product with the same brand and category that you are trying to get approved for and click "Request Approval"
3. An application screen will pop up, attach the following documents:
  • Purchase Invoice for products from the manufacturer (Wiki)
OR
  • Letter of Authorization from the brand owner:
    • Dated within 180 days
    • Includes the name and address of Licensee
    • Includes the name and address of Licensor

OR

  • License Agreement* (Wiki)
    • If relevant, Sub-license Agreement as well
  • Sample photos:


Comments:

e.g. I [am the account holder of [Imagikids LLC / Ethreads LLC] and] am providing Amazon with the attached documentation to prove that we are an authorized [LICENSOR] licensee: (1) [LICENSOR] Authorization Letter (Note: This authorization letter was written directly by [LICENSOR], authorizing our store, [Imagikids LLC / Ethreads LLC], and our supplier, [MANUFACTURER], to sell [BRAND] products). (2) Invoice from our authorized distributor, Bentex Group Inc. (3) Merchandise License Agreement between [LICENSOR] and Bentex Group Inc. The property [PROPERTY] is listed on Page [#] of the License Agreement. (4) Photos of [BRAND] products manufactured by [The Bentex Group, Inc. / H.I.S. International] with brand and UPC info. Sincerely, [NAME].


CASE 2: We are approved to sell under the brand, but the UPCs are not affiliated with the brand.

Error Code: 8572


SOLUTION: Prove affiliation with brand and request to be white-listed.


OPTION A:

Send message in Case Manager (browse for your issue in the menu):


Subject: Error 8572 - White-list UPC Prefix '[024054 / 193058 / 194748]' for Brand ([BRAND])

Body: Please white-list UPC Prefix '[024054 / 193058 / 194748]' for the brand '[NAME]'. I am receiving matching error 8572 when attempting to create a new ASIN under the brand.


PROOF:


1. Time-stamped screenshot of Batch ID [#] with Error Code 8572.


2. Front and back images of the [BRAND] product with UPC & Brand Name, unpackaged and unfolded.


3. GS1 Certificate with the UPC Company Prefix of ['024054' / '193058' / '194748'] licensed to the manufacturer, [The Bentex Group, Inc. / H.I.S. International / Dreamwave LLC].

(4) Legal Agreement [...]


**NOTE: Only include relevant bullets from below**

  • If seller is Imagikids:
    • [...] = between the Brand Owner ([NAME]) and UPC Owner (Bentex Group, Inc.)
  • When manufacturer is different than licensee:
    • [...] = [NEW LINE]: Please note that:

    • The UPC Owner, [H.I.S. International / Dreamwave LLC], is as an authorized [affiliate / sub-licensee] of the Licensee (Bentex Group Inc.) [[Refer to {Page # / Amendment}]].
    • [H.I.S. International / Dreamwave LLC] and their online storefront “[Ethreads LLC / All Seasons Group LLC.]” are authorized to conduct consumer sales transactions on Amazon [[Refer to Page {#}]].
  • When brand is owned by a licensor with a different name:
    • [...] = [NEW LINE]: Please note that:

    • [BRAND] is listed as one of the Licensed Properties under [LICENSOR] [[Refer to Page {#}]].
    • The licensor, [NAME], owns the brand [NAME]
    • [LICENSOR] is the licensing agent for [BRAND]
    • [BRAND] is a subsidiary of [LICENSOR]     

[Note: Due to the 10mb file size limit, I will be sending the remaining attachments in follow-up messages].


OPTION B:


Step 1: Call Amazon:

  • Subject: Error 8572 - White-list UPC Prefix [024054 / 193058 / 194748] for Brand ([BRAND])
  • Body: I am receiving matching error 8572 when attempting to create a new ASIN for the brand "[NAME]" with the UPC prefix "[024054 / 193058 / 194748]". Please cut a ticket with the internal team and have them white-list UPC Prefix [024054 / 193058 / 194748] for the brand ["NAME"].

Step 2: Attach any of the relevant proof below that the rep requests. If they don't request proof and are somewhat knowledgeable, ask what proof needs to be provided. Provide proof as per Step 2 in OPTION A.

CC:jmbenun@bentex.com;stawil@imagikids.com;sbenun@bentex.com;brishty@imagikids.com;resses@imagikids.com;vroach@imagikids.com


  • Proof of Relation Request

    I have attached proof of relation between the Brand Owner and UPC Owner in the form of:

    1. Legal Agreement: "Warner_Bros._License_Agreement.pdf"
    [2. Amendment to Legal Agreement: "Warner_Bros._Amendment.pdf"]

    The Legal Agreement [together with the Amendment] proves relation between the brand owner of [BRAND] [(BRAND OWNER)] and UPC owner of the prefix "[#]" ([UPC Owner]).

     In the Legal Agreement, please refer to:
    A. Page [#] where "[BRAND]" is listed as one of the Licensed Properties.
    B. Page [#] which includes Amazon in the Channels of Distribution.

    [n the Amendment, please refer to Page [#], which lists [UPC Owner] as an authorized sub-licensee of Bentex Group, Inc.]

    As we have provided proof of relation, please approve Seller "[NAME]" for the brand "[BRAND]".

    Thank you,

    [NAME]


    Internal Notes

    Yellow = FFFF00

    Bright Orange = FFA500


    Amazon Wiki

    Error Code Explanations

    Common Feed Errors