FIRST MESSAGE:


Hello, please perform a bin check for the below SKUs; customers that are ordering SKU 29J8772T44TFNK are receiving SKU 29T8889T44TFNK. For example, see Order # 113-8498733-6486630.


29T8889T44TFNK - B07YNXQPV9
29J8772T44TFNK - B07SZJF1Z5

If the items are mislabelled please relabel correctly. Thanks


Example Case ID: 6787983731 (2/4/20)

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FOLLOW-UP MESSAGE: (Amazon claims that items were confirmed correctly labelled in the past)


Hello, it is true that on Jan. 10, 2020 Amazon confirmed that the items were properly relabeled (Case ID 6712895941, 6712886461).

However, I have been receiving many customer complaints AFTER Jan. 10th from customers, all saying that they are:
- Ordering SKU: 29J8772T44TFNK and receiving SKU: 29T8889T44TFNK
- Ordering SKU: 29J8772T45TFNK and receiving SKU: 29T8889T45TFNK

See below examples of customer complaints:

COMPLAINT 1:
Order ID: 113-0047603-4439412
Order Date: Jan. 31, 2020
Buyer Message: I have now twice ordered this hoodie, and received the wrong product both times (4 pack of t shirts). It seems the label on the product is incorrect. How do I get the hoodie that I ordered?
SKU: 29J8772T45TFNK

COMPLAINT 2:
Order ID: 113-5700046-4525053
Order Date: Feb. 5, 2020
Buyer Message: why didn't I received the sweatshirt I ordered? instead I received t-shirts. I was disappointed because I am taking my grandson to see Disney on ICE and he was going to wear the t shirt. :( Valerie Hobart
SKU: 29J8772T45TFNK

COMPLAINT 3:
Order ID: 113-8498733-6486630
Order Date: Jan 28, 2020
Buyer Message: I ordered the buzz lightyear hoodie but the 4 pack of tshirts keep coming. Where is my hoodie?
SKU: 29J8772T44TFNK

As can be seen from ongoing customer complaints, this issue still has not been resolved! Please relabel the below SKUs to prevent further customer dissatisfaction:

29J8772T44TFNK
29T8889T44TFNK
29J8772T45TFNK
29T8889T45TFNK